Hard Drive Recovery Procedures
When we receive your drive
Your hard drive gets labeled with your job number and entered into our database so we can track it through the lab and give you instant updates when you need to know the status.
Hard drives are separated according to type of failure and carted to one of two labs for initial examination and testing (The clean room or the cloning lab).
The Clean RoomHard drives that are clicking or making unusual sounds go directly to the clean room bench where the pcb controller, heads and platter surfaces are checked and tested for scratches, scoring, correct calibration, ohm readings and failed chips.
Rom chips and hard drive firmware are checked for consistency and to be sure the correct modules are loaded (N40P errors, bios recognizing the wrong parameters, drive size, truncated model and serial numbers are indicators of corrupt firmware and modules).
The spindle motor is tested for proper rotation, speed, alignment and frozen or damaged bearings (alignment issues and frozen bearings are the toughest problems to overcome. Fortunately, they are fairly rare).
When testing is complete, faulty parts are replaced and the correct firmware is loaded, An engineer will test the drive to see if it is running properly and reading the file structure. If it does, all the data is pulled from the drive to healthy drive or server in the form of an image or sector-by-sector clone so your data can be recovered and safely verified without the risk of your drive going down again.
The Cloning Lab
If your hard drive is not suffering from severe mechanical or electrical failure it goes directly to the cloning room where a bit-by-bit, sector-by-sector image is created. Once we have an image of your hard drive, we can work with the data to make sure it is readable, there is no corruption and the critical files and folders you need are intact. Then your recovered data goes to the data verification lab...
Imaging a hard drive
Imaging a hard drive can take from 2 to 16 hours or more, depending on the size of the hard drive and the integrity of the data storage area (platters).
The Data Verification Lab
Once your recovered data enters the data verification lab, a technician verifies some of your critical files and creates a directory and file list that we send to you so you can make sure the files you need are there. If you see some files that you would like us to test, we'll be more than happy to do so.
Data Recovery Authorization
As soon as the diagnostic tests are complete you will receive a firm price and a list of recoverable files so you can verify that the files critical to a successful recovery are recoverable.
After you verify the file list and confirm that your important data is recoverable we'll make final payment arrangements with you, copy your data to an external USB hard drive and return your data to you.
Recovering Data and Returning Your DataYour recovered data is shipped via FedEx for next day delivery, unless you specify otherwise.
Your recovered data is returned on an external USB hard drive.
Unless your hard drive has severe damage or you choose expedited service, the entire process from start to finish is normally completed within 5-7 days. Call Cincinnati Data Recovery now, to speak with our knowledgeable and friendly staff who are eager to assist you and answer any additional questions you may have. Call 513.338.9756, or e-mail us at email@example.com.
- Alienware desktops laptops
- Buffalo TeraStation
- Compaq laptops and desktops
- Dell desktops and laptops
- HP desktops and laptops
- IBM desktops and laptops
- Gateway desktops and laptops
- Mac notebooks, desktops and Ipods
- Sony laptops, camcorders, video cameras and camera cards
- Lenovo laptops
- Fujitsu hard drives & camera cards
- Hitachi laptop & desktop hard drives
- IBM desktop & laptop hard drives
- Maxtor internal & external hard drives
- Samsung hard drives
- Seagate internal & external hard drives
- Toshiba laptop hard drives
- Western Digital laptop, desktop and external hard drives